But fine. Here it is: if 2600hz supported Cisco handsets with Kazoo, such as the 8800 SIP-based units that are their new enterprise series and ideally the older 7900 series (they share the same boot process involving TFTP servers/etc.), theyd have a shot at enterprise businesses that are looking to move away from CUCM but are pretty much locked in due to the investment in handsets.
For those who know, the real hook in Ciscos business is that once you commit to their setup and get their phones, thats a large pressure point to keep on CUCM. But the new 8800 series specifically are SIP ONLY, and the legacy 7900 series that had either SCCP or SIP firmware (you ran one or the other, not both) are pretty much OELd even by Cisco now. So they clearly acknowledge SIP over their proprietary SCCP.
Ive tried Googling and seeing if anyone has ever gotten an 8800 series like the 8851 to work with Kazoo, but so far closest I found was chatting with neurosys here, who bought one and began testing but hit some speedbumps.
So far from what I can tell, most users of Kazoo, whether as a hosted platform by 2600hz or self-hosting, are targeting small customers& the SMB market if you will. But the enterprise I suspect largely has been ignored. Dont get me wrong. I know Kazoo can scale to handle a lot of customers/endpoints, and Im sure some deployments do in the aggregate, but overall I suspect the individual customers are rather small. Basically targeting th
same folks who might buy Packet8/8x8, Xblue, and the like. No on-prem SBC setup by default, meaning no 911 failover to an analog line (or SRST mode in Cisco speak). And basically lacking the features that the enterrpise would demand.
And by enterprise I would refer to such places as higher ed. institutions, state agencies, corporations. As an example, I work by day in effectively a state agency that falls under higher ed., providing ISP/datacenter services to everything from K-12, higher ed, to local/county/state govt. And I dont see any of those shy a few small local govt entities considering going with a hosted Kazoo setup. Not becasue it wouldnt serve t
needs, but because they need things like proper 911 failover should the SIP trunks be down, and most importantly, because many of them would be coming from a Cisco CallManager environment where they have a capital investment in handsets.
pyite knows this story. I tried to get 2600hz to bid on a project awhile back, but due to various things, it all fell through. End result is that the entity in question went with Verizons UCCaaS service, which is basically Cisco CallManager in the cloud. Only Verizon pimped the product as a multi-tenant solution, and for those who dont know, CallManager isnt. I tried to warn folks, but I lost the argument.
So now were in the midst of this, with the client spending a large chunk of change to buy Cisco 8800 phones to go with this setup. Only everything I warned about (and to their credit, Verizon even exceeded my expectations on that front which is saying something) has come to pass. And if this keeps up, its quite possible they will want to walk away from UCCaaS. (Theyre sure feeling amenable to the idea right about now.) But with that
recent investment in Cisco SIP phones, guess what their options are right now? Yep, on-prem CUCM vs. cloud-based. Thats it. But if there was the option to go to Kazoo without having to rebuy all the phones, well then&