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stormqloud_
I've been hired by companies with 500 programmers to do their pbx
saratogga
so you offer managed pbxs essentially?
stormqloud_
simply because the programmers got tired of fu*king with it and breakign it on each other etc
saratogga
if a customer calls me and says "hey I'm leaving the office for two hours, can you transfer my calls to my cell?" then I know I failed in the delivery
stormqloud_
I do consulting and have some pbx clints
saratogga
have you ever done a residential implementation?
stormqloud_
I try mostly to do second level support
ie I support the tech guys once they get in over theor head
yes
nightmare
stay away
saratogga
why nightmare?
stormqloud_
danger will robnson danger
saratogga
actually I got a big one of these coming up
stormqloud_
how many voip clients do you have
let's put it this way
saratogga
well the thing is
stormqloud_
this biggest issue in VOIP is the damn routers
saratogga
right
stormqloud_
and setting up a client
in a business you solve the issue you get 5 phones per month, 50 , 100 etc
in a house you work to solve the same issue and end up with $6.95
saratogga
I get it, here I have 10k residential homes that will need service soon
but that's the client's problem
I can offer a support package on top
stormqloud_
y that's 10K routers with 10K nightmare issues
saratogga
but not a requirement
stormqloud_
not saying it's ot doable obviosuly. lots of companies try it
is this US market?
saratogga
i hear ya, I've been thinking of these nightmare scenarios too
yes
rural customers
but fast internet
stormqloud_
the problem is you are competing with magic jack at some point
saratogga
client is a large telco that services rural communities
well they don't compete, it's part of their internet offering
it's a packaged deal type of thing
stormqloud_
just be careful abotu over promising
saratogga
to the client or to the end user?
stormqloud_
to the cable company.
voi rollout to residential willhave a lot of little gotcha in it
you control the pipe, so that's a major advantage
saratogga
yeah I've never done residential or had to deal with home consumers
stormqloud_
what hardware will you use?
saratogga
was thinking going SPA122 for ATAs
some will opt for a yea link cordless
W52p
stormqloud_
right
you will need provisiing
saratogga
it's mostly well off old people
the client can pre-provision these devices
stormqloud_
well off old people are complainers
saratogga
haha
stormqloud_
seriously. all they have is time to waste
anyway if you structure it so you leave the problems with the cable company
they you can do it I'm sure
saratogga
well the twist here is this client wants to then go out and offer this whole thing as a whitelabeled offering to other internet providers
stormqloud_
I'd probabyl think abotu supplying a client side router or something if you don;t already
just to control more variables
saratogga
they're well connected so they can sell it
stormqloud_
I don;t see part 2 working out
saratogga
why?
stormqloud_
In my experience no ISP wants to buy stuff from another ISp
saratogga
well that's why they brought up the idea of doing this as a separate venture, they obviously shelling the investment money and then they;re the first customer, but also then this entity can go out and sell elsewhere
and then this whitelabel vendor also handles all infrastructure, carriers, etc.
stormqloud: in your opinion, say the end product is a complete system, all the infrastructure ironed out, kamailio and all the moving parts fully developed, service up and running, proper administrative tools, analytics and all - what is it worth to a large ISP with at least 10k homes waiting to use it?
I'm on the fence with how to bill for this
because I ultimately want to get to a deal where there's some residual component to it (i.e. $2 per active account per month)
stormqloud_
It's hard to price this kind of thing
saratogga
yeah
stormqloud_
too much client will want to do it themself
too little it's a nightmare, nobody makes $
saratogga
this is them doing it themselves. If anything the only other option they have is to find another consultancy shop or finding a turn-key whitelabel product
stormqloud_
even if the client can;t actually manage to do it themself, sometimes they try and waste years in the process
saratogga
they have :)
stormqloud_
there is always somebody internal that wants to "empire build" and do the stuff themself
saratogga
its not so much an engineering company. They understand their specific market, but they don't have developers per se
so brining a new product to market has proven unsuccessful so far
stormqloud_
you should probabyl pitch some kind of test, limited trial etc
saratogga
for what purpose?
stormqloud_
to feel out the real issues and time it takes to setup and manage
saratogga
way I see it, best thing for me would be to be paid upfront for the work, but also with the consideration that a residual is tied in to the deal on a per-account licensing model
look the developer in me asks - how hard can it possibly be? it's just residential single-device use cases. No extensions, no business use cases, no blind transfers, none of that fun stuff
but I know I must be overlooking something big
stormqloud_
the modems
the billing
saratogga
billing I don't need to be doing, it's priced into the internet packaged deal. Maybe destination-based packaging but not much more
stormqloud_
y but usually in rsidential this is a problem
then foloowed by collections
it's not your problem in this case tho
saratogga
right, they don't pay, the internet is cut off anyway
stormqloud_
many ISP's are trying it
saratogga
trying what
stormqloud_
every ISP needs to do it really
VOIP
saratogga
right, exactly, which is why here the CEO wants to go whitelabel from day one
stormqloud_
depends on the ISP I guess. If the cobble together their own radius logs and home made billing etc then they will want ot do it themself
saratogga
and you know, goes without saying that this will accompanied by a nice UI - large fonts for the old folks, easy to use etc.
stormqloud_
so you would use the monster-ui you mean
saratogga
but why do it themselves? Think of the kazoo model - they charge $3 per device for the hosted
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