logs archiveBotHelp.net / Freenode / #2600hz / 2015 / September / 12 / 1
bazyar
cheap ass bastards
They don't educate their customers on the true cost of downtime.
OK, great, you save a couple hundred bucks on this firewall.
And when it fails, you'll have 15 people unable to work for 4 hours.
How much does THAT cost? *blank stares*
jdella, as an ISP this is one of my major gripes :)
And, of course, they always call the ISP first and complain. "Your service sucks!"
it's almost always bad IT
neurosys
jde|laptop: BLF on poly should be set as normal. Not automa
unless youre using it to park
*park/retrieve
jde|laptop
ok
hmm
hmmmmmmm
well. I'm out of ideas for today
I'll talk them into letting us swap out their SonicWall with an Adtran.
every time Ive had a complaint about call drops or a dialed phone not ringing, putting in an Adtran has always fixed it
hmmhesays
sonicwall sucks
badly
neurosys
I dont have any trouble with Sonicwalls
jde|laptop: you ahve keep alive on in the poy?
*poly?
jde|laptop
NAT keep-alive?
I normally have never needed to even think about it
neurosys
Well i would strongly suggest you use it
jde|laptop
Ive messed with it a few times... until I discovered that installing Adtrans solves everything lol
well I'll see what its defaulted to
because whatever the default is at is what its at
neurosys
jde|laptop: Its not enabled my default
jde|laptop
I see
neurosys
Not on poly
set it to 30
your issue sounds like the FW port is closing. by default SW ports close pretty quickly
If nothing goes out ffrom the phone within that time it will close the port
So Subscription notifications wont get back thru
nor will incoming calls
also make sure on the SW that ALG is disabled
only NAT Consistent should be enabled
jde|laptop
ok
does this look good?
<nat nat.ip="" nat.mediaPortStart="0" nat.signalPort="0">
<nat.keepalive nat.keepalive.interval="30">
</nat.keepalive>
</nat>
neurosys
yep
jde|laptop
ok cool
do you get sticky BLF at all?
neurosys
Also make sure you're using unique ports for your local sip ports.
No
jde|laptop
oh so in every phone use a unique port
neurosys
I beat up pyite enough to get that fixed about a year ago lol
jde|laptop: absolutely
jde|laptop
haha
ok. I'll start from 5060 and go up
neurosys
jde|laptop: ALWAYS use a unique port for each device
jde|laptop
only 38 phones at this customer
well, I've not had trouble behind adtrans
neurosys
jde|laptop: Might i suggest staying away from 5060 completely
jde|laptop
but I'll do what I need to do for this customer
5070+? :)
hmmhesays
I've never had luck with sonci walls
neurosys
5060 is the standard SIP port and dpeending on the FW, can cause you trouble. I use 2xxxx. xxxx being a 4 digit extenssion
So you dont conflict
hmmhesays
sonic even
jde|laptop
yeah. I know that 2600 gives us 7000 partly because of FW's being dumb
neurosys
hmmhesays: yeah theyre a fu*king nightmare. But they can be configured
pyite
neurosys: ugh
your 911
i still havent fixed
im sorry :(
we should do that tonight
neurosys
pyite: i know. i figure you just hate me by now lol
pyite
no
just slow as fu*k
Kristin is out this week
painful
Ricky is out also
neurosys
pyite: lol dude i know how it goes
Oh no. All ok with Ricky?
hmmhesays
pyite never fixes my issues
neurosys
hmmhesays: normally i dont bother with the FW but when i have IT companies that refer and use them for every customer, I have to aquatint myself hehe
jde|laptop
yeah thats the situation here
neurosys
jde|laptop: well i can promise it deos work
jde|laptop
local IT company whose boss standardized on SonicWall
neurosys
and you do not have to disable PAT wither
jde|laptop
his underlings that Ive talked to all privately despise them
well, 2 of them so far have
neurosys
despise is a strong word heh They're not that bad once you understand them
jde|laptop
I suppose
pyite
hmmhesays: you have SO MANY ISSUES
neurosys
pyite: maybe he meant drinking issues lol
(Action) envisions Airplane! type drinking issues
jde|laptop
quick q neurosys... the local SIP port you were talking about is the setting in the main "SIP" settings section on polycom web admin, right?
neurosys
Yes
jde|laptop
sweet
hopefully this will resolve todays headache
I feel super lucky that the IRC channel is relatively bumpin today
neurosys
This way the firewall knows where to send internal traffic
jde|laptop
yeah
neurosys
bumping? Are you suggesting im on coke? Oh nevermind :P
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