logs archiveBotHelp.net / Freenode / #2600hz / 2015 / September / 17 / 2
alpha-z
i need to figure out what to paste -_- the logs is the biggest mess ever.
CanDo
do you know how to use grep?
alpha-z
nope i just scroll LOL
CanDo
where is you log?
alpha-z
at.. /var/log/kazoo/freeswitch/debug.log
CanDo
basically what you want to do is find the Call-ID of the call with ictfax. Then do a grep like the following.
grep -C 100 'replace_this_with_Call-ID' /var/log/kazoo/freeswitch/debug.log > /tmp/call.log
Are you using windows for you desktop?
alpha-z
yep
CanDo
do you use winscp?
alpha-z
no i use bitvise sshclient it has a file transfer client as well
CanDo
interesting, never heard of it. What ever. Then just copy the /tmp/call.log file to windows, open it and copy the contents to a pastbin (unlisted).
alpha-z
k
from kazoo end is fine?
or do you want ictfax end?
CanDo
That would probably be good also.
Cant hurt.
alpha-z
k i got the kazoo end
i just pme'd you the kazoo end
CanDo
got it
alpha-z
the grep seems to have some unreleated packets in there but not too many
CanDo
Yea. with the FS log there packet lines don't all include the call-id so you have to have grep give it some context, the -C option.
alpha-z
if you look at line 600 ish thats when it decides to start going to 127.0.0.1:8849
mrgab_
hi guys, anybody online? i have a problem on my production cluster, i can't create new accounts. i found this error 2600hz[17543]: |0000000000|Undefined:Undefined (emulator) Bad value on output port 'inet_gethost 4 '#012#012
i think that is related with db consistency. can somebody give me some suggestions? thanks a lot
bongfrog
mrgab_: I have not seen that error ( quick google of inet_gethost points to some rabbit errors) are you able to use futon to change documents?
mrgab_
hi bongfrog, thanks for your help
let me see
bongfrog
mrgab_: futon to change documents in couchdb? that is
(Action) needs coffee will be back
mrgab_
ehehe ok thanks bongfrog
bongfrog i can access to futon
bongfrog: unfortunately i can't create new db from futon: i get "internal_server_error"
bongfrog
mrgab_: so couch is not happy with you if you go directly to futon on the various couch nodes are you having the3 same issue?
mrgab_
actually i'm trying a refresh
anyway in bigcouch logs i'm reading lot of messages "Shutting down group server" could be helpful?
forgot to tag -> bongfrog
bongfrog
mrgab_: how are you set up for quarems? how any db nodes?
sangram
bongfrog: 3 quorums and 2 nodes
mrgab_
bongfrog: sangram is my colleague lol
bongfrog
mrgab_: so in /etc/kazoo/bigcouch/local.ini q=3 and you only have two nodes?
sangram
yes
it was all working fine until now
i realise thats not exactly right
bongfrog: yes, it was all working fine until now. I understand its not how it should be
bongfrog: we had planned to another node to the cluster later
bongfrog
mrgab_: sorry w= was the parameter I was thinking about
sangram: so you are not able to create a doc on either instance of couch when you hit it directly (no haproxy) ?
sangram
bongfrog: we tried on one of them, let me double check
bongfrog: another question, would you know how to modify cluster nodes (delete) from _membership
bongfrog: error on both nodes
bongfrog
sangram: so to be clear you are able to read but not write to either couch node?
sangram
bongfrog: correct
bongfrog
sangram: what kind of errors is couchdb generating? I seem to recall there was an issue where the permissions on the shards directory got set incorrectly after a reboot or something simular.
sangram
bongfrog: Exception raised: {"error":"error","reason":"internal_server_error"}
bongfrog: current permission is set to bigcouch:daemon
bongfrog
sangram: as long as the process has write perm that soulds like it is not your issue. Were nodes rebooted or any event that might point to the cause?
sangram
bongfrog: we see some entries in nodes which we are not aware of
bongfrog: I want to remove those nodes, how can I do it? I am not able to use curl to delete
stormqloud_
if you are down a server and know it, shouldn;t you get that running?
bongfrog
sangram: that would make sense if the DB is acting read only.
sangram: have you bounced any of the nodes ?
sangram
bongfrog: no both are online
bongfrog
sangram: this is a production system?
sangram
bongfrog: yes :(
bongfrog: but yes there is a node entry for which there is no actual node
alpha-z
mornin all, mc_ you around? cando was trying to help me last night but dunno how to fix this, fs keeps sending the public ip in the contact of sip packets, how can i get it to send private ip to internal clients , fs does this by having 2 profiles but kazoo only has one... cuz its breaking stuff like t38 reinvites by it contacting the public ip instead of private
bongfrog
sangram: that sounds very odd. I would be very quick to make sure that you did not have any network openings then look back in the logs to see when the issue started . There are many people in here with better bgcouch chops than me.
sangram
bongfrog: sure, thanks for your help
mc_
alpha-z: you can create more sip interfaces in freeswitch and specify them on resources
i'm not sure if you can do that on devices
nde
lazedo: Are you around by chance?
lazedo
alpha-z: why are you using ictfax ?
alpha-z
lazedo
because...
theres no decent fax interface for users to use?
i tried avantfax, that wasnt too bad
but same idea
lazedo
really ? because of that ? the api is powerful and monster-ui pretty extensible which makes easy to create a fax portal, even with realtime faxing events
besides that you can check onnet work for fax portal with api (not monster-ui)
alpha-z: ^
alpha-z
huh?
onnet work?
lazedo
alpha-z: yes, check his work on mod_kazoo for zotonic
hmmhesays
is there a global external CID per account configurable somewhere?
][Sipster][
hmmhesays: in the Account details menu
hmmhesays
That doesn't seem to like to load in kazoo-ui
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