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Colour
my own hosting
I had this problem before and I added funds using sup command
cando
You're trying to add funds with the UI?
Colour
yes
I feel a little bit ashamed but I cant really find admins account ID :x
cando
I believe it is trying to use the billing system to connect to your billing service to charge your on file credit card. But I'm guessing you have not setup the billing system and thus it is having the error.
Colour
Well, Im sure there was one before
billing service that is
cando
Have you setup the billing back end? Connected it to a Braintree account etc?
Colour
I wasnt the one who installed the system, I was asked to do some maintenance on it only yesterday
so I still dont really get a grasp of the backend
Yet the problem exists. I was told that they were adding credit using sup command
And I succeeded in crediting an account this way. But I dont know whether I was transfering credit from admins account or charging the card
and here I am with task of crediting admin (master?) account
cando
The sup command arbitrarily adjusts the balance of an account. It does not trigger any credit card transactions.
Colour
I see
cando
So be sure that funds added with sup are backed by real outside transactions or invoices.
Colour
what can I do then? Where should I look for answers?
I believe billing service was present as error log shows exchange of tokens
cando
Crediting the admin user with out real transactions is generally an ok thing since the admin acct is really the owning company. It is the default reseller and billing for minutes trickles down to it and affects it's balance. Even though the sub account was also charged for the minutes. It is all in how you configure things.
Do you have access to the DB UI?
you want to look at <your db server address>:15984/_utils/document.html?system_config/braintree
][Sipster][
stormqloud_: Would you have an interest in having the french prompts recorded by an artist ?
stormqloud
not really at this stage to be honest
I have a voice artist I've used for many years that does english/french for me plus the translation
There are a fair number of prompts in this tho. would be farily expensive to get this all done
if you have a quote and it's reasonalb,e might be willing to split it
Colour
cando: are you still here?
cando
Colour: Yup.
Colour
im afraid I cant reach webui of db. Its either disabled or port was changed. ANy way of doing this thru cli?
Also, where can I find admins account id?
cando
In the UI when you are logged in as admin, do you see the Developer App button along the top?
Colour
got it
thanks
lol... Idk what Im doing here... ike really, Im lost
I ran sup command with credit fag and it added credit to admins account
cando
Click on it then one of the things along the left side.
Colour
is it some kind of testing enviorment?
flag*
Or maybe Im just totally missing the point of credits
stormqloud_
][Sipster][: ?
cando
It just depends on how they are keeping track of payments. It can be configured and handled automatically (though not a simple process) or externally.
Colour
No idea where the money is coming from though
stormqloud_
Colour: neither does the govt, that's why it's so easy to give it away
Colour
good point xD
cando
I guess all you can do is follow their directions assuming that is how they have been doing things. Crediting the admin account without real funds is common. Since it is basically them paying themselves.
My understanding is that most people use external billing system and apply actions from it to kazoo with the sup command.
hmmhesays
That's my plan
Sipster__
stormqloud_: My bouncer died
bongfrog
cando: what billing . rating systems have you seen in use?
cando
bongfrog: I implemented the built in system. I haven't seen other's systems. Just heard that is the others are doing things.
I would imagine most are just using quickbooks, or something similar to just bill customers. When they get a payment log it in quickbooks and make the adjustment to the appropriate acct with the sup command.
hmmhesays
does anyone know how to disable the incoming call message on a monitored extension on a vvx400?
bongfrog
cando: gotta run now but maybe we can talk a little more about some specifics that I am having a hard time getting my little head around.
cando
bongfrog: No worries. It took me months to get it all working. Lots of digging through code and experimenting. :P
hmmhesays
is it possible to change the presence ID of a ring group?
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